All BayTech evaluation units are assumed to be on a return/purchase status. The Evaluation unit has a Thirty-day trial period. At the end of thirty days the product must be purchased, returned with an RA number, or an extension of trial time must be requested. If the evaluation unit is not returned within the specified timeframe, the unit will be assumed procured and immediate payment is expected.

Evaluation Process:
Customer completes and submits BayTech’s Evaluation Request Web Form. The Evaluation Request Form may also be printed out, completed and faxed to 228-563-7335.

Once Baytech receives the Evaluation request, an Applications Engineer will verify the product(s) being requested. The customer may be contacted for further information, if needed. The evaluation request is then submitted for processing and processed the same as any other customer order.
After the thirty-day trial period, the customer determines whether to keep the evaluation unit and purchase it or return the unit. If the customer decides to keep the evaluation unit, a PO must be submitted, or be paid with credit card. If customer decides to return the evaluation unit, follow the Return Authorization process below.

If the customer needs more time to evaluate the unit, an extension must be requested in writing. Fill out the Evaluation Extension Request Form (See Attachment B) and fax it to 228-563-7335 or email it to support at baytech.net.

IMPORTANT:
Requesting Return Authorization for Evaluation Units:
When a customer has completed the evaluation, the evaluation unit is handled the same way as any other product being returned to BayTech.

A Return Authorization (RA) number must be obtained before returning the BayTech product. Have the serial number and reason for the return handy. Customers in the Continental U.S. can call 1-800-523-2702 or international customers can call 228-467-8231 to obtain a return authorization number.

Return Authorization Process:

     a. Contact BayTech to get a Return Authorization (RA) Number.

     IMPORTANT: BayTech will not accept any returns without an RA number.

     b. Package the unit carefully in its original packaging or similar packaging. The warranty does not cover damage sustained
          during shipment. Enclose a letter with your name, address, RA number, daytime phone number and description of the return.

     c. Mark the RA number clearly on the outside of the package.

     d. Ship the unit by insured, prepaid carrier to the following address:

          Bay Technical Associates
          5239 a Avenue
          Long Beach, MS 39560
          RA #: 140-xxxxx